Are you passionate about customer service? Are you interested in joining a rapidly growing life science company?
Blueprint Genetics is a leading clinical genetic testing company aspiring to bring world-class genetic knowledge to mainstream healthcare. As our global team continues to grow, we are looking for a full-time, permanent Client Services Associate to join our operations in Keilaniemi, Espoo.
We are looking for you, who wants to make a difference
The quality of our genetic testing has been praised by many of the world’s best medical centers. We are committed to providing clinicians, and their patients, with comprehensive and high-quality tools and resources for diagnostics of genetic conditions. Our Client Services Team has a pivotal role in this quest.
The team consists of 10 energetic customer communication professionals with strong expertise in our genetic testing services. They are the key support for our customers, working in close collaboration with several teams across the organization, including Laboratory, Production, and Clinical Interpretation teams, as well as Marketing and Sales.
Your tasks will include
In this fast-paced position, your main responsibility is to handle routine back office tasks and provide high-quality customer support by phone and email in an professional and timely manner. You use your basic knowledge of genetics to support our customers, and your organized way of working to manage and plan your workday efficiently. You take pride in being meticulous as your work as a Client Services Associate is very detail-oriented. Your daily work will consist of:
- Communicating with customers via email and phone mainly in English and Finnish
- Back office tasks (mailing, faxing, monitoring shipping logistics and specimen submission issues
- Contributing to additional projects as needed
What we expect from you
We are looking for a positive team player with the ability to work proactively and independently. You enjoy customer service and you have good communication skills. You thrive in a fast-paced and evolving environment managing multiple priorities and without being demotivated by routine back office tasks. We promise to provide you the necessary on-the-job training to get you started, and you will have the full support of our experienced Client Services team along the way.
- A Vocational or Bachelor’s degree preferably in life sciences or relevant field
- Previous experience in customer service is considered an asset.
- Ability to communicate fluently in English. Finnish and Spanish language skills are an advantage and any other language skills are seen as an asset.
- Excellent problem-solving skills and time management skills, with strong attention to detail
- Positive mindset, hands-on way of working and enthusiasm to learn
What we offer
At Blueprint Genetics you will work with dedicated and innovative experts with versatile backgrounds, whilst having an opportunity to support industry-changing solutions at the forefront of health and life sciences. We offer you an open, global and collaborative work environment where you can learn and grow together with the company. You will have full support from our lively Client Services team, with whom you are free to be the outgoing and positive person you are!
If this sounds like you, take the next step and apply latest on Sunday, August 28. We will be interviewing candidates on a rolling basis.
If you have any further questions about the position, you can turn to our Client Services Manager Jenni Dudek by email: email@example.com or by mobile: +358 44 2397454 on Tuesday the 9th of August at 15:00 to 16:00 EET or Monday the 15th of August at 15:00 to 16:00 EET.