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Client Services Specialist - maternity leave substitute

Interested in joining a rapidly growing life sciences company? Blueprint Genetics is on a mission to bring world-class genetic knowledge to mainstream healthcare. Our Helsinki Client Services Team is looking for a highly motivated, social and proactive team player, to fill the fixed term maternity leave substitute position of Client Services Specialist.

Our Client Services Team consists of energetic and positive experts of customer communication and genetic testing services. Our team has an essential role in the success of our company and we work in close collaboration with all laboratory, production and clinical interpretation teams, as well as with marketing and sales. Our common goal is to provide excellent customer experience for our customers. We work with hundreds of clinics around the globe and the quality of our interpretation has been praised by many of the world’s best medical centers.

Job description

In this position, you will get to use your background in life sciences, and knowledge of our products and services, to offer world-class customer support to our clients. By collaborating closely with sales, you will together create optimized solutions for our customers to take our customer experience to the next level. You will work in a fast-paced and evolving environment, with innovative, dynamic and motivated co-workers.

You will

  • Be responsible for customer service and communication in your territory
  • Collaborate closely with the sales team
  • Provide phone support to our customers around the world
  • Handle sample kit and test result deliveries to ordering clinicians
  • Constantly develop our customer communication processes and functions

Qualifications

We are looking for a person who is passionate about creating great customer experience, has excellent attention to detail and ability to multitask. We expect you to have the social and communication skills essential in succeeding in this position. We hope that working together for a common goal motivates you, and you feel enthusiastic about learning more of our products and services. The ideal candidate has knowledge in genetics and experience in customer service or customer support.

  • Minimum of bachelor’s degree in Life Sciences
  • Service-oriented personality with positive mindset
  • Excellent written and verbal skills in Finnish and English, other languages are seen as an asset
  • Excellent organizational and time management skills
  • Basic knowledge in medical genetics as well as previous work experience of using CRM (e.g. Salesforce) are seen as an asset

What we offer

At Blueprint Genetics, you get to be a part of our global team of innovative, dynamic and motivated people. You will be working at the forefront of health and life sciences in the company that makes a real difference for people's health. We offer you a rapidly evolving working environment, where you can learn and grow together with the company.

Please submit your application and CV along with your salary request at the latest on May the 4th 2019. Position will be filled as soon as a suitable candidate is found.

This is a fixed-term (approx 7 months) full-time position for maternity leave substitute, starting in June.

For more information about the position, please contact Client Services Manager Päivi Ormio, paivi.ormio(at)blueprintgenetics.com or +358 50 3676030 on  Wednesday 17th, April 2019 between 11 am and 2 pm or on Wednesday 24th April, 2019 between 2 pm and 4 pm. 

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